| No | Clients Charter | 1st Quarter (Jan-Mar) | 2nd Quarter (Apr- June) | 3rd Quarter (July-Sept) | 4th Quarter (Oct-Dec) |
|
1. |
Distribute the Program Book and Training Courses Calendar to customers before 31 January each year |
100% | 100% | ||
|
2. |
Issuing the course offer letter within a period of one (1) week prior to the course date |
25% | 50% | ||
|
3. |
Implementing a minimum 90% of the planned courses each year |
13.12% | 35% | ||
|
4. |
Producing a minimum of ten (10) issued publications a year |
25% | 50% | ||
|
5. |
Implementing at least fifty (50) cooperative consultation services a year | 25% | 46% | ||
|
6. |
Ensuring the training facilities and equipment are in good condition a day prior to the course being held |
70% | 83% | ||
|
7. |
Ensuring library services and facilities has an average assessment score of not less than 4 on a scale of 1 to 5 |
80% | 83% | ||
|
8. |
Ensuring the overall course presentation has an average assessment score of not less than 4 on a scale from 1 to 5 |
80% | 85% | ||
|
9. |
Ensuring the overall course evaluation has an average assessment score of not less than 4 on a scale from 1 to 5 |
80% | 85% | ||
|
10. |
Providing feedbacks for each complaint and inquiries within a period of no later than one (1) working day |
100% | 100% |
(in percentage %)